Technology Management Plans

Dedicated to your Success

Our Mission is to provide affordable IT services with a focus on implementing the right solution for each customer.

 

Technology Management Plans are priced by per seat and per server. Our plan includes real time Helpdesk support with a communicator agent installed on each device. This agent provides links for self help, remote access, service ticket creation and Helpdesk Link. LogMeIn Pro Remote Control (End-Client Access) and Antivirus is also included.

We provide monthly status report with health and work performed each month.

Level 1-3 Support: Our Help Desk technicians are skilled in both Level 1 and 2 desktop
and server support. Level 3 support is seamlessly escalated to our NOC.RMM

U.S-based Help Desk Support includes:
• Microsoft and Apple desktop operating systems
• Thin clients and virtual desktop infrastructure (VDI)
• E-mail applications and browsers
• Microsoft Office and documented
third-party applications
• Hardware and network troubleshooting
• Printer installation and support
• Mobile phones and tablets
• User administration
• Desktop performance problems
• Virus and malware infectionsNOC

 

 

 

Server Care Includes: 

  • LogMeIn Pro
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • Patch whitelisting service
  • Multi-vendor antivirus management
  • Remote restart of services by NOC
  • Remote problem resolution by NOC
  • Patch deployment by NOC
  • Discounted Project Services
  • Hardware & Software Audits

  Desktop Care Includes:

  • Hardware & software audits
  • Performance & Preventive Maintenance Reports
  • Patch Whitelisting Service
  • Antivirus Management
  • Desktop Performance Monitoring
  • Client Communicator with Self-Help Center
  • Webroot Antivirus License
  • Malwarebytes Anti-Malware Pro Software
  • US-based, End-Client Help Desk
  • Windows, Mac & Mobile Support
  • Administrative Tasks
  • Virus & Malware Removal
  • Software Installations

 

 

 

 

Services

 

Infrastructure

Network and Cabling Infrastructure

 

 

Data/Voice/Cloud Solutions

Hosted, Hybrid and Managed

 

 

Wireless Solutions

Pre Survey reports with simulated coverage

 

 

 

Security/Consulting

IT Services